Privacy Policy
Version 0.9.1 · last updated 2026-10-02
This policy explains what personal information SayveMo collects, why, who receives it, and your rights under South Africa's Protection of Personal Information Act (POPIA). It covers the SayveMo app and the website sayvemo.co.za.
In short: we collect what the app needs to price your groceries and nothing more. We only ever receive your approximate area, never your exact location. We never sell your information or use it for advertising. Apart from two things the app can't work without, every use of your information outside South Africa is optional, and you can switch each one off in Profile → Privacy & consents.
1. Who we are
SayveMo is a product of BPX Digital (Pty) Ltd (registration number 2026/683430/07), which is the responsible party for your personal information. Our Information Officer is registered with the Information Regulator (registration number 2026-067945). For anything about your personal information, email privacy@sayvemo.co.za (§13).
2. What we collect, and why
We collect each of these only when you use the feature it belongs to.
Your account
Your email address and password. If you sign in with Google or Apple instead, that provider tells us your email address and gives us a reference for your account with them (we don't keep your name). If you choose Apple's option to hide your email, we get an Apple relay address that forwards to you. We use these to create your account, keep it safe, and send you emails about it.
Your consents
That you confirmed you're 18 or older, and when you gave or withdrew each consent in §4. So we can show we had your agreement, and respect it.
Your shopping profile (all optional)
Your first name and surname; the shops you use and which loyalty programmes you belong to (never a card number); how you get to the shops; how often you shop; who you shop for; your travel radius and language; your dietary preferences; foods you never buy; which price-drop alerts you want; and the product you picked when a word matched several. To price lists at the shops you use, set how much a two-store trip must save, suggest meals, and match products the way you shop.
Halaal and foods you never buy (special personal information)
Choosing Halaal tells us about a religious practice, and foods you never buy may reveal health information, such as an allergy. We ask for your explicit consent before saving either, and use them only to filter your meal ideas and leave those foods out of product matches. We never use them for anything else. Only the food name is kept, never a reason. Withdrawing the consent deletes the answer.
Your location (approximate)
If you tap "Use my location", your phone rounds its position to a grid of about 2 km before sending it, so we never receive your exact location. Or you type a suburb and pick it. Your phone remembers that area for up to 30 days, so you don't have to set it every time. We don't store your location: your account keeps only which stores are near you (for alerts), a priced list keeps the stores it was priced at, and a price report keeps only its store.
Your lists and shopping
Items, quantities, ticks, the stores a list was priced at, and what you spent and saved. To price your basket, split it across two stores, and show your savings. Typed items and product searches are used to find matches and aren't stored.
Ask for a meal (optional)
What you type to the meal assistant, with your servings, dietary preferences and never-buy foods. Before it leaves South Africa, we clean it: names, places, phone, ID, card and bank numbers, and email and street addresses are removed, and mentions of health, religion or children are turned into plain food terms (for example, "diabetic" becomes "low sugar"). It's sent without your name or account to the providers in §5. We don't store or log what you type; the answer is kept for 90 days, linked to nobody, so a repeat question is answered faster. We count asks our safety rules refuse, per week.
Shelf prices you report
When you report a shelf price or confirm one: the product, shop, price and time. To correct prices for everyone. See §8 for how your reports are weighed.
Feedback
What you send from Help, with the app version and your suburb name, so we can reproduce a problem.
Notifications (optional)
If you allow notifications: a code that lets us send notifications to your phone, which of your phones it belongs to, and whether it's an Android phone or an iPhone, to deliver the price-drop alerts you chose. We keep the alerts sent to you for 14 days so the in-app bell can list them.
Sign-in and security
A record of the phones you're signed in on, and a log of sign-ins and account changes. The log keeps only part of your internet address, part of your email address, and whether you used Android or iPhone. We use it to keep you signed in, let you sign out everywhere at once, and spot misuse of your account.
Kept only on your phone
Your reward-card numbers and barcodes (scanned on the phone; no image is kept or sent), the area you last chose, items you've ticked, shelf prices waiting to send, and your chat with the assistant. These never reach our servers.
On our website
If you join the waitlist: your email address, which we use only after you confirm it from the email we send, and only to tell you when SayveMo launches. If you use the contact form: your name, email address, topic and message, so we can reply. The site sets no cookies; it remembers in your browser only that you asked to join the waitlist.
3. What we don't collect
No payment or financial information (SayveMo is free). No contacts, photos, files, calendar, messages or audio. No precise location. No advertising ID. We don't sell your information or use it for advertising.
4. Your consents
Two are required, because the app can't work without them. Everything else is optional: saying no only switches that one feature off. You can see every consent, with its date, and switch the optional ones off in Profile → Privacy & consents.
Withdrawing a consent doesn't affect what was done before, and deletes what depended on it: your push devices, your Halaal choice or your never-buy list. To withdraw a required consent, delete your account (§9).
5. Who receives your information
These service providers process it for us, under written agreements that bind them to use it only for us and keep it secure:
Our hosting provider (South Africa and Ireland)
Hosts the app and stores everything we keep, in South Africa. In Ireland, it also double-checks what you type to the meal assistant for any names or addresses our own cleaning (§2) missed, and removes them before anything goes to our AI provider.
Our AI provider (United States)
Checks and answers what you type to the meal assistant, with your servings, dietary preferences and never-buy foods, without your name or account.
Our email provider (United States and other countries)
Sends account emails (sign-up, password-reset and deletion codes), your data-export link, waitlist confirmations, and contact-form messages to us.
Our notification provider (United States)
Delivers the notifications you allowed. To do this, it uses the notification code for your phone, and its software in the app also sends it some basic details about your phone.
Our website host
Hosts our website, and sees visitors' internet addresses, as any website host does.
These receive information under their own terms and may use it for their own purposes:
Our maps provider
Receives your rounded location, or the suburb text you type and the place you pick, to find the area and nearby shops. The request comes from our servers, not your phone. Under its own terms it may also use this to provide and improve its own products.
Google sign-in
Only if you choose "Continue with Google": Google confirms who you are and shares your email address and a reference for your Google account with us.
Sign in with Apple
Only if you choose "Continue with Apple": Apple confirms who you are and shares your email address (or a relay address) and a reference for your Apple account with us. If you delete your account, we tell Apple to end that sign-in.
6. Outside South Africa
Everything we store stays in South Africa. Some processing happens elsewhere, as set out in §5: your email in the United States and other countries, your approximate area with our maps provider, and, only if you choose them, Google or Apple sign-in, push notifications (United States) and the meal assistant (Ireland and the United States). Each rests on your consent in §4, and the service providers are bound by written agreements with protections for your information.
7. How long we keep it
When a shelf price you reported is deleted, a copy with no link to you (product, shop, price and day) stays in our price data. That copy isn't personal information.
8. How your price reports are weighed
We keep a count of how often your earlier reports were later backed up or contradicted by other shoppers, and it decides how much your next report counts towards the price label other shoppers see. This is automated. It never changes what you see or pay, and a single report never changes a price on its own. You can ask us to review it by emailing privacy@sayvemo.co.za.
9. Your rights
See your information
Profile → Privacy → Download my data emails you a link to a file with everything we hold about your account, including when you gave each consent.
Correct it
Change your name, suburb, radius and every profile answer in Profile at any time.
Delete it
Profile → Privacy → Delete my account and data removes your account and everything linked to it straight away. Without the app, use sayvemo.co.za/delete-account: we email you a code to confirm it's you. The security log keeps a record of the deletion until its entries expire (90 days).
Object or withdraw consent
Switch any optional consent off in Profile → Privacy & consents, turn alerts off in Profile, or email privacy@sayvemo.co.za to object to any processing.
Complain
Email privacy@sayvemo.co.za first if you can. You can also complain to the Information Regulator (inforegulator.org.za) through its eServices portal, or at POPIAComplaints@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.
10. Security
We keep your information secure, including by encrypting it, and only the parts of our system that need it can get to it. If a breach puts your information at risk, we'll tell the Information Regulator and you as soon as reasonably possible.
11. Children
SayveMo is for adults: you must be 18 or older to create an account. We don't knowingly collect information from anyone under 18, and we delete it if we learn we have.
12. Changes to this policy
The version and date at the top of this page change whenever this policy does. We'll tell you in the app about any material change, and ask for your consent again where the law requires it.
13. Contact
No retailer pays for placement or ranking.